Granite
Sign in Start free
Getting started

I can't sign in. What can I do?

Reset your password from the sign-in page, use a recovery code if you lost your phone, or sign in with your company account.

I forgot my password

  1. On the sign-in page, choose Forgot your password?

  2. Enter your email address. We email you a link to set a new password (in the mobile app, a 6-digit code instead).

  3. Choose a new password and sign in.

I lost the phone with my authenticator app

Sign in with your password and enter one of the recovery codes you saved when you turned on two-step verification. Each code works once. Then set up two-step verification again in Settings → Security.

My company uses single sign-on

Choose Continue with SSO and sign in with your company account. Your company manages that password, so ask your IT team if it doesn't work.

I signed up with Google or Apple

Use the same button again. You don't need a Granite password for these accounts.